Need Help?

I have questions about my customer account

Why should I create a customer account ? . . .

We recommend that you create a customer account when you place an order as this will make it easier for us if we have to locate your order, for example. Plus, if you have a customer account, you can collect loyalty points! If you really don't want to create an account, you can always place an order as a guest.


I'd like to delete my customer account. How do I do this? . . .

Just send your request by email to bonjour@lamazuna.com!


How do I create a customer account? . . .

To create your account, click on the icon to the right of the search bar in the top-right corner of our website. 

Then click on "sign in", then "No account? Create one here."

All that's left to do is fill in your details! ????


How do I log in to my account? . . .

To log in to your account, open the Lamazuna website and click on the sign-in icon (the head and shoulders) in the top-right corner, to the right of the search bar. Then simply enter your login details to access your account. 


Is there an expiry date for my loyalty points? . . .

You earn loyalty points each time you make a purchase, and can continue to collect these points for as long as you wish. However, once you've converted them into a discount voucher, it must be used within one year.


Can I change my details? . . .

Of course! Simply sign in to your account on the Lamazuna website and go to "Addresses". Then you can edit your current address and phone number or add new details! ????


How do I change my password? . . .

To change your password, log in to your account by clicking on the head-and-shoulders icon in the top-right corner, then click on "Informations" / "Personal information" (top-left box). Scroll down to the "Nouveau mot de passe" / "New password" box, enter a new password, then click on "Sauvegarder" / "Save". It's as simple as that!


I've forgotten my password… . . .

No need to panic! If you forget your password, you can click on "Forgot your password?" or "Reset my password" when you log in. You'll then receive an email from us. Simply click on the link in the email, then enter a new password!


How do I earn loyalty points? . . .

For every euro you spend, you earn 1 loyalty point. You can accumulate loyalty points and redeem them on future purchases to get money off your order!

1 point = 10 euro cents