I have questions about my order
Have you checked your tracking number? It was sent to you by email when your package was sent. The post office is available to answer all your questions regarding the arrival of this package. Post number: 3631.
Your order will be shipped by Olivier. He does his best to dispatch orders placed before 4 p.m. Monday to Friday the same day. Otherwise, the order is shipped the next day.
We go through the Colissimo service, which delivers in 5 days in mainland France and Belgium, a little longer for the rest of the world. If you do not automatically receive a tracking number, please ask us by sending an email to email@example.com or through the contact page, Alizée will receive your request in both cases.
You have a right of withdrawal of 14 days from the receipt of your order.
If you want to return products to us, send us an email at firstname.lastname@example.org or via the contact page to see how. We will reimburse the product (s) within 48 hours of receiving it. You do not need to justify yourself, however the return costs are your responsibility.
After this legal deadline, contact us so that we can find a solution together, always by email at email@example.com or via the contact page.
If a product is delivered to you damaged, notify us upon receipt and send us a photo of it at firstname.lastname@example.org (or always via the contact page) so that we can make the necessary arrangements with the Post Office. We will replace the damaged product or find a solution with you in case of out of stock.
Call us as soon as possible at 04.75.73.16.89 during our opening hours! We will do our best to modify your order before it is dispatched.
Business hours :
Monday to Thursday, 8 a.m. to 6 p.m.
Friday 8 a.m. to 12 p.m.
You can pick up your order from Monday to Friday at our offices. :)
Les frais d'expédition sont fixes :
Pour la France
3,90€ en Lettre suivie
5,90€ en Colissimo avec signature
Pour l'Union Européenne
Pour le reste du monde
N'oubliez pas, les frais de port sont gratuits à partir de 50€ d'achat !