Need Help?

Who will send out my order, and when ?

Your orders are sent out by Audrey or Kellyne. From Monday to Thursday, orders placed before 12 noon are sent out the same day. Orders received before 10 a.m. on a Friday are also sent out the same day. After these times, the order is sent out the next day, except at the weekend. 

To ship our parcels, we use DPD or Colissimo, which deliver in 24-48 hours in mainland France and Belgium. It takes a little longer for the rest of the world. If you don't receive a tracking number automatically, either send us an email at or go through the contact page to request it. Whichever way, Alizée will receive your message and be able to help you out!