Need Help?

I want to order

The item I want to order is out of stock.

Don't worry! You can find out when the product is available again by registering for an email notification on the product stage. Then we can let you know as soon as it's back in stock! :)


I'd like to receive some samples. 

We don't offer samples as this would not be consistent with our zero-waste approach. Unfortunately, samples often mean waste.

Plus, if our solid products were to be produced in a smaller size, this would negatively impact both their consistency and quality. 

If you live in Paris or are ever visiting the city, you're very welcome to drop into our store at 31 rue Louis Blanc in the 10th arrondissement. Agathe is always happy to tell people about Lamazuna and our products, and you can touch and smell our shampoos, deodorants and toothpastes. As for the ingredients in our products, you'll find all the information on the product pages on our website, including explanations about why these ingredients are used.


When will I receive my order?

Your order is processed and prepared within 24-48 hours, then shipped by the transporter DPD or by Colissimo, with 24-48 hour delivery guaranteed. So it should take between two and four working days for your order to reach you.


How can I pay? . . .

There are different ways to pay on our website:

- By debit or credit card

- By PayPal

- By bank transfer


How do I use my promo code? . . .

To use your promo code, select the items you want to buy, then when you proceed to checkout, you'll see a box saying "promo code" just below the information about the items in your cart. Simply enter your code in the box and click on "Add"!


How should I store my solid toothpaste between uses? 

You could slip your solid toothpaste into a toothbrush holder if it's wide enough for it to go in vertically, or keep it on a saucer or soap holder. It's antibacterial, so it can't get "dirty"! However, if you're not comfortable with the idea of it gathering a little dust, you could always keep it in a mini jam jar or an old lip balm jar and make a hole or slot in the lid for the toothpaste stick to go through. Our Lamazuna jar is perfect, as there are little slots in the lid, so the stick can go through one of them!