Need Help?

I have questions about the menstrual cup

How to use the cup?

Could you tell me the exact composition of the menstrual cup ? Does it contain Bisphenol A (BPA) ?  What about Alkylphenol and PVC ? Are there any deodorizing agents, added fragrances or absorbent gels ? 

Our menstrual cup is made from silicone, and is free of latex, phthalates and bleaching agents.

Bonjour, Quelle est la durée de vie moyenne de vos cups?

Nous préconisons de changer de cup au bout de 10 ans :)

What size of cup should I choose?

When it comes to choosing the size of your menstrual cup, we usually recommend that women with heavy menstrual flow or who have given birth vaginally should use size 2. Women with light flow and who haven't had a vaginal birth should use size 1. 

However, these are general guidelines. Knowing your body well will also help you to choose the size that's right for you. It's also important to know that there are no (excuse the pun) one-size-fits-all rules. Some women who have not given birth vaginally may be perfectly comfortable with size 2, while some women who have heavy flow but aren't used to using tampons, or who have quite a narrow vagina, may be more comfortable with size 1.

If you already use super or super-plus tampons, size 2 should work for you. If you're not used to wearing tampons or only use slim or mini tampons, opt for size 1.  

It goes without saying that you should always take your anatomy into account – and everyone's anatomy is different. You can compare the dimensions of the different cups to work out which one is the best fit for your body. 

If you don't want to worry about emptying your cup often during the first days of your period and/or when you have heavier flow, we recommend using size 2. Because it has a larger diameter than size 1, you can leave it in for longer. But if you're not comfortable with using the larger size, you can always use size 1 and simply empty it more often if necessary. 

How safe is the menstrual cup?

Our manufacturer has obtained ISO 13485:2003 certification. This confirms that its quality management system meets the requirements of this internationally recognized standard, which was developed for organizations that manufacture medical devices.

Two criteria guarantee the quality of our menstrual cup: medical and platinum.

As its name suggests, platinum silicone is a type of silicone that uses platinum as a catalyst. Platinum is a very stable, rare metal, with a melting point above 1,750°C. The other, more frequently used method for making silicone involves using peroxides. This method is cheaper, but the resulting silicone is less stable. Platinum silicone does not have the same health risks as peroxide silicone, which can release volatile organic compounds.

Our silicone is also "medical grade". This quality is attributed after conducting laboratory tests to evaluate, in particular, the resistance and elasticity of the material. The silicone we use for our menstrual cups complies with numerous international standards, including the USP Class VI standard, which means that it can stay inside the human body for up to 30 days. 

Is it possible to exchange a menstrual cup?

For hygiene reasons, we cannot exchange our menstrual cups. But if you're not sure which size to order, just get in touch and we'll be happy to help! 

How can I get a refund of 25 € on the amount of my Cup?

The LMDE mutual fund for students reimburses hygienic protections up to € 25 / year. More info on the LMDE website

Est ce qu’on peut prendre un bain avec une cup féminine?

Tout à fait, il n'y a aucune contre-indication. Vous pouvez aussi l'utiliser pour aller à la piscine ! :)

Can I trim the stem on the menstrual cup ? 

You can trim or cut off the stem if you don't need it ! :)