I received my order but I have a problem
If you receive a damaged product or parcel, please contact Alizée, in charge of customer services, at firstname.lastname@example.org.
We will take care of the administrative formalities with our delivery company, then either send you another parcel or refund your order, as you wish.
All our orders are prepared by hand, and sometimes mistakes can happen.
If there is a product missing from your order, please get in touch with Alizée at customer services (email@example.com). We will send you he missing item(s), or refund you if they are no longer available.