Faq Sections

I want to order
The product I want is out of stock

Do not hesitate to indicate your email address on the product sheet that you want. You will receive a notification as soon as the product is back!


I would like some samples

We do not offer samples as this would be in contradiction with our zero waste approach, and that samples and waste often go hand in hand.

In addition, the consistency and quality of our solid products would also be affected by a smaller size.

If you ever go through Paris or live in the city, do not hesitate to come and see our products in our shop at 31 rue Louis Blanc in the 10th arrondissement. Marylene is always happy to give explanations to those interested and it is possible to touch and smell the shampoos, the deodorant and the toothpaste.

Regarding the composition of our products, all the ingredients are well indicated on the product sheets of our site, some explanations on the role of the ingredients are also provided.


When will I get my delivery?

Your order is processed within 24 to 48 hours, it is then shipped by DPD with an average delivery time between 24 and 48 hours.


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I have questions about my order
I have no news of my order

Have you checked your tracking number? It was sent to you by email when your package was sent. The post office is available to answer all your questions regarding the arrival of this package. Post number: 3631.


Who will ship my order, and when?

Your order will be shipped by Olivier. He does his best to dispatch orders placed before 4 p.m. Monday to Friday the same day. Otherwise, the order is shipped the next day.

We go through the Colissimo service, which delivers in 5 days in mainland France and Belgium, a little longer for the rest of the world. If you do not automatically receive a tracking number, please ask us by sending an email to bonjour@lamazuna.com or through the contact page, Alizée will receive your request in both cases.


I received my order, but my banker does not agree and wants me to return a part...

You have a right of withdrawal of 14 days from the receipt of your order.

If you want to return products to us, send us an email at bonjour@lamazuna.com or via the contact page to see how. We will reimburse the product (s) within 48 hours of receiving it. You do not need to justify yourself, however the return costs are your responsibility.

After this legal deadline, contact us so that we can find a solution together, always by email at bonjour@lamazuna.com or via the contact page.


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I have questions about my customer account
Why do I have to create a customer account?

A REPONDRE


I would like to delete my account.

Simply send an e-mail, requesting that your account be deleted, to the following address :

bonjour@lamazuna.com


How to create a customer account?

A REPONDRE


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I have questions about solid toothpaste
Can I let my child use my toothpaste?

This toothpaste contains peppermint essential oil, so it's not recommended for children under the age of six, or for pregnant women. For your child to use it, s/he has to be able to brush their teeth on their own and without swallowing any toothpaste. Our cinnamon solid toothpaste, on the other hand, is safe for children as it doesn't contain any essential oils. 


My toothpaste doesn't foam up!

This is perfectly normal when you use a natural toothpaste. Conventional toothpastes will produce a generous foam, but that's because they contain synthetic surfactants – so the foam is actually anything but natural. The amount of foam is not an indicator of how well the toothpaste will clean your teeth. It's the same with our shampoos. Foaming agents and surfactants are responsible for producing a foam or lather, but they don't have any cleaning effect.

For as long as you have toothpaste on your toothbrush when you start to brush, and your teeth feel nice and smooth afterwards, then you can rest assured that your teeth are clean. If you're bothered by the lack of foam, it's for psychological reasons only!

With use and over time, your toothpaste will lose its hardness. If you feel there isn't enough toothpaste in your mouth, simply rub your toothbrush over it again. 

When we created this toothpaste, we were very clear about what we wanted (and did not want!), so there are no ingredients in it that are there to produce a generous foam. People are used to toothpastes producing a foam if they always buy conventional toothpastes in a tube. 

Plus, because you only use a small amount of toothpaste each time you brush your teeth, you'll save money! 


Why doesn't the solid toothpaste contain fluoride? 

The decision not to use fluoride in our toothpaste was based on recent studies, which indicate that fluoride may be harmful to the human body when ingested in large amounts. Given that we already ingest fluoride every day – as it can be found in food and even in water – we didn't want to provide another source of it! So we're not against fluoride in small amounts, but we prefer not to use it in our products. 


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I have questions about the solid shampoo
I feel like my hair hasn't been rinsed properly.

This can happen sometimes. When your hair is used to chemical products, it tends to "suck up" the chemicals. Because it's not used to natural hair products, it takes a while to adjust and goes through a sort of "detox" process. This explains why it might seem like your hair is badly rinsed. When you switch to a natural shampoo, you have to get through this difficult detox period, but it's worth it in the end! In the meantime, you could always rinse your hair with a vinegar and water solution, or use an apple cider vinegar rinse to solve the problem until it goes away naturally – which it will! 


Can the solid shampoo for oily hair be used on colour-treated hair?

Yes! Our shampoos are sulphate-free, so you can use our shampoos for oily hair on colour-treated hair. 


Does it contain sodium bicarbonate ? 

Our Scots pine shampoo does not contain sodium bicarbonate.  :)


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I have questions about the toothbrush
How do I recycle the toothbrush heads?

We decided to sign up to TerraCycle's Zero Waste Box programme, so that any used toothbrush handles and heads can be completely recycled.

You can go to the Recycling section of our website and download a pre-paid label. Then simply stick it on an envelope and send your used toothbrush heads and handles to TerraCycle free of charge! Please note that a minimum quantity is required: 3 toothbrush heads or 1 handle.  


Bonjour, J’ai acheté une brosse à dent, comment puis je me procurer des nouvelles tetes? Merci

Pour trouver où vous procurer de nouvelles têtes, vous pouvez nous contacter en allant sur l'onglet "nos points de vente". Alizée se fera un plaisir de vous indiquer les revendeurs de votre ville.:)


Bonjour, svp,une brosse à dents est livrée avec combien de têtes, 1 ou 3 ? Cordialement, MS

Bonjour, notre brosse à dents est livrée avec une seule tête. Les recharges qui sont vendues séparément, contiennent 3 têtes! :)


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I have questions about the menstrual cup
How to use the cup?


Could you tell me the exact composition of the menstrual cup ? Does it contain Bisphenol A (BPA) ?  What about Alkylphenol and PVC ? Are there any deodorizing agents, added fragrances or absorbent gels ? 

Our menstrual cup is made from silicone, and is free of latex, phthalates and bleaching agents.


What size of cup should I choose?

When it comes to choosing the size of your menstrual cup, we usually recommend that women with heavy menstrual flow or who have given birth vaginally should use size 2. Women with light flow and who haven't had a vaginal birth should use size 1. 

However, these are general guidelines. Knowing your body well will also help you to choose the size that's right for you. It's also important to know that there are no (excuse the pun) one-size-fits-all rules. Some women who have not given birth vaginally may be perfectly comfortable with size 2, while some women who have heavy flow but aren't used to using tampons, or who have quite a narrow vagina, may be more comfortable with size 1.

If you already use super or super-plus tampons, size 2 should work for you. If you're not used to wearing tampons or only use slim or mini tampons, opt for size 1.  

It goes without saying that you should always take your anatomy into account – and everyone's anatomy is different. You can compare the dimensions of the different cups to work out which one is the best fit for your body. 

If you don't want to worry about emptying your cup often during the first days of your period and/or when you have heavier flow, we recommend using size 2. Because it has a larger diameter than size 1, you can leave it in for longer. But if you're not comfortable with using the larger size, you can always use size 1 and simply empty it more often if necessary. 


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I have questions about the solid deodorant
I make a reaction to the deodorant

Bicarbonate and Palmarosa essential oil are two ingredients that are naturally very effective against the development of odor-causing bacteria, which is why they are present in many natural deodorants. It is therefore possible that your skin does not support one of these ingredients.

That said, these two ingredients can make the skin react, but are not dangerous as are certain ingredients such as aluminum salts.

One solution is to try to put only a very thin layer of product on each use so that the dose is not too large for the skin, or else to alternate with another deodorant.

If, despite this, the plaques persist, whether it is just a reaction to the product or you are completely allergic to either bicarbonate or essential oils, it is of course recommended to stop using the deodorant.

You can already apply vegetable oil under your armpits to help your skin recover.


I am pregnant, is it contraindicated?

Our deodorant contains essential oil of palmarosa, not recommended for pregnant women and children under three years old


Does the deodorant stand up to high temperatures ? 

We test our products at 50°C. Because our deodorant is rich in oil, when temperatures are very high, it tends to "weep" a little. So it's best to keep it in a small container ! :)


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I am a professional
I want to integrate Lamazuna products in my shop in France

Please send your request at this email address: commandes@lamazuna.com 


I want to integrate Lamazuna products in my shop abroad

Please contact Marie at this email address: marie@lamazuna.com


I have questions about the solid conditioner
Does the hair conditioner contain essential oils?

No, this conditioner doesn't contain essential oils, so it can be used by pregnant or breastfeeding women. 


Does your solid conditioner fit in the Lamazuna jar ? 

No, if won't fit inside as it's too big ! :)


How much does this product weigh in grams ?

Our conditioner weighs approximately 73 grams. :)


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I have questions about the razor blades
Why didn't you make a razor with standard (universal) safety razor blades?

Our safety razor blades are universal. :)


Are the blades recyclable ? And if so, where can they be recycled ?

Razor blades are considered medical waste, so they're incinerated. However, you could ask your local pharmacies if they have a box to collect them (some barbers also have these). 

In France, these boxes are yellow, and will be burned once they're filled. You can throw your razor blades in the bin, but make sure they're wrapped in something so they can't pierce your bin bag or injure anyone. At present, TerraCycle doesn't have a solution for recycling razor blades in Europe, but they are testing this in the USA. :)


I have questions about the glass drinking bottles
How should you wash the cork sleeve that goes around the Soulbottles? 

We recommend cleaning your bottle sleeve with a spray made from 50% water and 50% white vinegar. Spray it over the sleeve generously, rub with a soft sponge, then leave it to air dry. 


I have questions about the facial cleanser
Once you've started using the solid facial cleanser, how long can you keep using it? 

The PAO (period after opening) is 12 months. To find the PAO of our products, look for the small "open jar" symbol on the packaging.


Does the solid facial cleanser fit in the Lamazuna jar ? 

Yes ! You can use the Lamazuna jar to hold any of our facial cleansers. :)


Why is the facial cleanser with grapefruit not recommended for pregnant or breastfeeding women ?

This facial cleanser contains essential oils, wich is why it isn't recommended for women who are pregnant or breastfeeding. 


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I have questions about the KUFU products
Can you give me the exact dimensions of the cleaning cloths, for all three sizes : S, M and L ?

Size S measures 12 x 12 cm. 

Size M measures 18 x 18 cm. 

And finally size L measures 24 x 24 cm! :)


I have questions about the bioplastic Oriculi
Where does the name "Oriculi" come from?

The name "Oriculi" was invented by Lamazuna for this brilliant sustainable accessory, which cleans the ears and lasts a lifetime – so there's no need to use cotton buds (Q-tips) ever again! 


Why did you create a new Oriculi?

We wanted to offer you a new improved version of our Oriculi, which is one of our most popular products!

After many months of research and development, we can now proudly present our new Oriculi, which is not only made from 100% biosourced bioplastic, it's also made in France! 


Is it 100% made in France?

Yes, our Oriculi is made entirely in France!

Our bioplastic is 100% derived from castor oil. The castor oil plants are grown sustainably in India, and the beans are processed in France. The oil then goes to our plastic maker, who's based about 150 miles from our head office. We worked on the 3D form with him, and he made the plastic injection mould on his premises. This type of machinery represents an investment of around €30,000 – which is 20% higher than the same machinery made in China. We made a choice, and this choice does have a financial cost, but it was important for us to minimize our carbon footprint and support French craftsmanship.


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I have questions about the pink cocoa butter
How much does the pink cocoa butter weigh in grams ?

Our pink cocoa butter weighs approximately 55 grams. :)


How should I store it ? 

You can simply store it in jar, in a dry place. :)


Can I use it if I'm pregnant ?

Absolutely ! Our cocoa butter doesn't contain essential oils, so it's perfectly sale for pregnant women. :)


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I have questions about the cocoa butter
Is your cocoa butter refined ?

We only deodorize the cocoa butter. This is part of the refining process, but only a small part, as there are several different steps involved in refining cocoa butter. You could say that it's been physically refined, but it has not been chemically refined. 


Can the cocoa butter be applied to the breasts if you're breastfeeding, and are there any precautions I should take about using this product when breastfeeding ? 

There aren't any contraindications. However, as a precautionary measure, we recommend that you don't apply the cocoa butter close to feeding times. For example, you could apply it just after feeding, to ensure that your baby won't ingest any. 


I have questions about the razor
I was wondering if the razor is only for men or for women, or both?

Our razor is mixed. It is suitable for both men and women! :)


I wanted to know if there was just one blade on the razor, or two ? 

Our safety razor uses a single, double-edge blade. 


Could you tell me if the safety razor is compatible with all razor blades or just the Lamazuna razor blades?

Our safety razor is compatible with all safety razor blades. :)


I have questions about the zero-waste gift sets
What kind of bristles does the toothbrush have ? 

The toothbrush is our zero-waste gift set has soft bristles. 

Unfortunately, you can't choose the toothbrush. :)


I have questions about the products for babies
Where are the baby bottles made ? 

They're made in the Jura region of France. :)


Where are the teats made ?

They're made in Clermont-Ferrand, in France ! :)


Can the baby bottles be washed in the dishwasher ?

Yes they can ! Thanks to the material they're made from ( Tritan copolyester, wich is free of BPA, BPS and BPF), these bottles will not absorb colours or odours from food. So you can wash them in your dishwasher, and they'll come out looking like new ! :)


What are the recommendations if I'm pregnant or breastfeeding ?
I am pregnant / breastfeeding or I wish to offer my products to my children.

Regarding the advice not to use essential oils during pregnancy and lactation, or for babies, it is mainly because of the lipophilic and liposoluble nature of essential oils that makes them can effectively penetrate the skin. Some essential oils will have no harmful effect for pregnant women, others if, but as a precaution against the law we are obliged to advise against them in general.

Peppermint essential oil for example is particularly not recommended during pregnancy because it has abortive properties.

Nothing therefore prevents a pregnant or breastfeeding woman from using essential oils, but it is necessary to carry out strict checks concerning the properties of the oils in question and to favor external methods of use (diffusion or skin application for certain areas of the body ) and avoid oral absorption in most cases. For added safety, doctors generally advise to avoid essential oils during the first three months of pregnancy, and to use them carefully thereafter.

The quantity of essential oil authorized in a cosmetic product is in any case regulated and there is no official prohibition regarding the use of these products for pregnant women. This reporting is therefore primarily done as a precaution, and aims to prevent potential risks rather than worrying the women concerned.

You can find out on the internet to know the properties of the different essential oils and which ones are not recommended for pregnant women and children.

The best solution is of course to speak about it directly with a healthcare professional, who will be able to guide and reassure you.

Some of our products like cocoa butter, chocolate shampoo, wild herbs and coconut vanilla, as well as our cinnamon toothpaste, are without essential oils.

However, no change is planned at the moment compared to the deodorant since palmarosa oil is a very powerful antibacterial and is therefore more difficult to replace in this context.


Wich products can I use if I'm pregnant ? 

Here's a list of the products that pregnant or breastfeeding women can use : 

- Our solid shampoos free of essential oils : the Chocolate shampoo for normal hair / Wild Grasses shampoo for oily hair / Vanilla and Coconut shampoo for dry hair. 

- Our Solid Conditionner.

- The Solid Facial Cleanser for normal skin. 

- The Solid Shaving Bar.

- The Solid Cocoa Butter : solid cocoa butter with baobab oil and frangipani / pink organic solid cocoa butter. 

- The Cinnamon Solid Toothpaste. 

- The Happy teeth Duo, wich is free of essential oils. 

- The Gentle Cleansing Duo. 

- The 100% Chocolate gift set. 

- The Celebration zero-waste gift set.

- The Hydrophil lip balm.


I have questions about the Hydrophil products
What are the dimensions of the soap pouch ? 

The soap pouch measures 14 x 9 cm.


I just bought the toothbrush case. How can I clean it without damaging it?

To clean your toothbrush case, mix a teaspoon of white vinegar with some warm water, brush the case gently with the mixture, then dry it well. 


Can the Hydrophil lip balm be used by children ? What about pregnant women ? 

This lip balm has a very simple, fragrance-free formula, and can be used by both children and pregnant women. :)


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I have questions about the wooden gift boxes
How do you open the wooden gift box? I can't see a lid... Does it slide open or does it have a hinged lid?

You open the box by sliding the lid to the side. 


I have questions about the cleansing wipes
Can both sides of the cleansing wipes be used ? 

Yes, of courses ! And you should use both sides ! :)


At what temperature should I wash the cleansing wipes ?

You can wash the cleansing wipes at 40°C.  


I was wondering if the washable cleansing wipes could be used with a micellar water ?

Yes, you can use them with a micellar water. However, if you want to remove waterproof make-up, we recommend using a drop of botanical oil on a moist cleansing wipe. 


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I have questions about the Lamazuna jar
Could you give me the dimensions of the Lamazuna jar? 

The jar is 6 cm high, with a 7 cm diameter. Its capacity is 100ml.


I did not find an answer to what I am looking for
I want to contact customer service

Please contact Alizée at this email address: bonjour@lamazuna.com


Le bain de bouche est-il contre-indiqué pendant une grossesse? 

Le bain de bouche est effectivement contre-indiqué pendant une grossesse ou un allaitement car celui-ci contient des huiles essentielles. :)


Are your products tested on animals ? 

Absolutely not ! None of our products are tested on animals !

 


I have questions about the furoshiki
What are the dimensions of the furoshiki ?

Our furoshiki measures 67.5 x 67.5 cm. 


Comment emballer mes cadeaux avec un Furoshiki ?

 Diverses techniques permettent de plier et nouer le tissus afin qu'il s'adapte à tous les types d'objets : boîtes, livres, bouteilles etc... Il y en a des plus simples et des plus complexes ! 


Avec quel type de tissu sont faits les Furoshikis ?

Ils sont en satin bio, plus épais qu'un foulard afin de contenir une diversité de cadeaux ! :)


J'ai des questions sur le coffret l'exclusif - édition limitée 10 ans -
Quels sont les produits composant ce coffret ?

Le coffret contient une pochette de transport pour vos cosmétiques solides, un beurre de cacao rose, un Oriculi bioplastique et enfin des lingettes avec de jolis paons célébrant les 10 ans de Lamazuna ! 


Le beurre contenu dans le coffret exclusif peut-être utilisé par toute la famille ? 

Il ne contient pas d'huile essentielle ! Les femmes enceintes ou allaitantes peuvent l'utiliser tout comme les enfants à partir de 3 ans.

Ce beurre est utilisable par les différents types les peaux. :)


J'ai des question sur la pochouette
Quelles précautions dois-je prendre avant de l'utiliser ?

Nos pochouettes sont fabriquées à partir de tissu d'ameublement ou de vêtement destiné à la poubelle. Il y a donc un risque que la pochouette rétrécisse suite au premier lavage. 

Sa dimension peut donc légèrement changer suite à ce passage en machine. Pour avoir la dimension finale, nous vous conseillons de la laver une première fois avant son utilisation ! :)

La pochouette n'étant pas imperméable, il est préférable de laisser sécher vos cosmétiques solides avant de les ranger à l'intérieur. Si cela n'est pas possible. Dès votre arrivée, sortez les afin qu'ils puissent sécher.  


Quels cosmétiques solides Lamazuna puis-je rentrer dans ma pochouette ? 

Après un premier lavage, le pain de rasage ou l'après-shampoing seul peut se ranger dans la pochouette ou, jusqu'à 3 shampoings ! :) 


J'ai des questions sur le coffret lingettes - édition limitée 10 ans -
Quelle est la différence entre vos lingettes Lamazuna rose et les nouvelles lingettes ornées de paons dorés ?

Il n'y a pas de différence entre ces deux modèles de lingettes. Seul le motif change car le coffret cadeau zéro déchet L'exclusif et le coffret de 10 lingettes démaquillantes lavables- Edition limitée 10 ans, sont une édition limitée ! :)

Ces produits ne resteront qu'une certaine période, le temps que notre stock produit soit écoulé. :)


J'ai des questions sur le duo évasion
Comment choisir un déodorant solide ? 

Vous pouvez vous poser plusieurs questions :

Si je enceinte ou allaitante : nous vous conseillons de vous orienter vers un déodorant sans huiles essentielles. 

Si j'ai des sensibilités ou des allergies à des ingrédients : nous vous conseillons de vous référer à la liste INCI ou de nous envoyer un message à bonjour@lamazuna.com !

Quelles odeurs m'attirent le plus ? Un parfum herbacé pour le déodorant Palmarosa ou plutôt un parfum doux et fruité pour le déodorant Bergamote et Géranium. A vous de choisir ! :) 


Quelle est la différence entre le déodorant Palmarosa et le déodorant Bergamote et Géranium ?

Notre gamme vient s'agrandir avec ce déodorant Bergamote et Géranium ! La différence ? 

Les huiles essentielles sont différentes de notre déodorant Palmarosa. Il est composé d'une huile essentielle bio de Géranium et une huile essentielle bio de de Bergamote. :)

Une senteur féminine à mixte, un parfum original, doux et fruité qui séduira le plus grand nombre !


Quelles sont les propriétés des huiles essentielles bio sélectionnées ? 

L'huile essentielle bio de Bergamote est apaisante, antibactérienne et antiseptique. 

L'huile essentielle bio de Géranium est est purifiante et calmante. 

La combinaison des deux en fait un duo de choc pour un déodorant ! :)


J'ai des questions sur la méga trousse zéro déchet
Est-ce que la méga trousse zéro déchet convient pour l'avion ou aux voyages ?

Notre trousse étant souple elle s'adapte donc aux petits espaces ! Elle est légère et contient de nombreux compartiments permettant d'organiser sa trousse de toilette. :)  


Pourquoi opter pour une trousse de toilette plutôt qu'un vanity ?

Un vanity est rigide et sera plus difficile à glisser dans un sac. De plus, cette méga trousse se suspend ! Idéale pour les endroits étroits, les voyageurs nomades ainsi que les minimalistes elle sera trouver sa place dans la valise ou la salle de bain. :)


Vendrez-vous la méga-trousse seule ? J'ai déjà certains accessoires...

Notre méga-trousse est seulement vendue avec les accessoires, la référence seule n'existe pas. :)


J'ai des question sur les galets exfoliants
Quelle est la différence entre les trois galets proposés ?

Aucune. Nos trois galets sont identiques dans l'utilisation, mais nous proposons trois couleurs différentes.