Faq Sections

I want to order
The item I want to order is out of stock.

Don't worry! You can find out when the product is available again by registering for an email notification on the product stage. Then we can let you know as soon as it's back in stock! :)

I'd like to receive some samples. 

We don't offer samples as this would not be consistent with our zero-waste approach. Unfortunately, samples often mean waste.

Plus, if our solid products were to be produced in a smaller size, this would negatively impact both their consistency and quality. 

If you live in Paris or are ever visiting the city, you're very welcome to drop into our store at 31 rue Louis Blanc in the 10th arrondissement. Agathe is always happy to tell people about Lamazuna and our products, and you can touch and smell our shampoos, deodorants and toothpastes. As for the ingredients in our products, you'll find all the information on the product pages on our website, including explanations about why these ingredients are used.

When will I receive my order?

Your order is processed and prepared within 24-48 hours, then shipped by the transporter DPD or by Colissimo, with 24-48 hour delivery guaranteed. So it should take between two and four working days for your order to reach you.

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I have questions about my order
I have no news of my orde I don't know where my order is.

Contact Alizée from our customer services team at bonjour@lamazuna.com. She'll be able to give you more information about your order. 

You can also track your parcel with the tracking number received by email. If you don't have a number, let us know and we'll send you it!

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Your orders are sent out by Audrey or Kellyne. From Monday to Thursday, orders placed before 12 noon are sent out the same day. Orders received before 10 a.m. on a Friday are also sent out the same day. After these times, the order is sent out the next day, except at the weekend. 

To ship our parcels, we use DPD or Colissimo, which deliver in 24-48 hours in mainland France and Belgium. It takes a little longer for the rest of the world. If you don't receive a tracking number automatically, either send us an email at bonjour@lamazuna.com or go through the contact page to request it. Whichever way, Alizée will receive your message and be able to help you out!

I received my order, but I don't have enough money in the bank and need to send some products back…

You have the right to cancel your order within 14 days of receiving it. If you wish to return any products, please send an email to bonjour@lamazuna.com or get in touch via the contact page so we can tell you how to proceed. We'll refund your products within 48 hours of receiving them. You don't have to give us a reason. However, you will have to pay the cost of returning the items to us. If the 14-day time limit has expired, please get in touch by email at bonjour@lamazuna.com or via the contact page so we can try and find a solution together. 

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I have questions about my customer account
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We recommend that you create a customer account when you place an order as this will make it easier for us if we have to locate your order, for example. Plus, if you have a customer account, you can collect loyalty points! If you really don't want to create an account, you can always place an order as a guest.

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Just send your request by email to bonjour@lamazuna.com!

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To create your account, click on the icon to the right of the search bar in the top-right corner of our website. 

Then click on "sign in", then "No account? Create one here."

All that's left to do is fill in your details! ????

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J'ai des questions sur les dentifrices à croquer
How should I store my toothpaste tabs?

We wanted our toothpaste tabs sachet to be as recyclable as possible, which is why we chose not to add a resealable plastic ziplock. So we recommend that you keep your toothpaste tabs in an airtight container once you've opened the sachet. That way you can protect them from humidity and they won't lose any of their effectiveness. ????

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Our toothpaste tabs come in three different flavours. Only the one with wild mint contains fluoride. But before using this ingredient, we looked into the matter very carefully! When deciding on the concentration, we followed the recommendations of the French National Authority for Health and the French National Agency for the Safety of Medicines and Health Products. 

The 1,450 ppm concentration that we've used is considered perfectly safe. This means we can offer a solid toothpaste that contains fluoride – something that dentists often find lacking in this kind of product.

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Of the three toothpaste tab flavours available, there's one that you can use: the nettle powder & mint flavour. 

The other two contain essential oils, so they're not recommended for pregnant or breastfeeding women.

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I have questions about the toothbrush
How do I recycle the toothbrush heads?

We decided to sign up to TerraCycle's Zero Waste Box programme, so that any used toothbrush handles and heads can be completely recycled.

You can go to the Recycling section of our website and download a pre-paid label. Then simply stick it on an envelope and send your used toothbrush heads and handles to TerraCycle free of charge! Please note that a minimum quantity is required: 3 toothbrush heads or 1 handle.  

How can I get . . .

To find out where you can buy new toothbrush heads, head to the "Where to find us" section on our website to find a retailer, or simply order a refill set directly from the website.

Is your toothb . . .

Our toothbrush is delivered with a single head. The replacement heads are sold separately in refill sets that contain three heads.

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I have questions about the solid shampoo
I feel like my hair hasn't been rinsed properly.

This can happen sometimes. When your hair is used to chemical products, it tends to "suck up" the chemicals. Because it's not used to natural hair products, it takes a while to adjust and goes through a sort of "detox" process. This explains why it might seem like your hair is badly rinsed. When you switch to a natural shampoo, you have to get through this difficult detox period, but it's worth it in the end! In the meantime, you could always rinse your hair with a vinegar and water solution, or use an apple cider vinegar rinse to solve the problem until it goes away naturally – which it will! 

Can the solid shampoo for oily hair be used on colour-treated hair?

Yes! Our shampoos are sulphate-free, so you can use our shampoos for oily hair on colour-treated hair. 

Do the solid s . . .

No, none of our shampoos contain sulphates.

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I have questions about the menstrual cup
How to use the cup?

Bonjour, Quelle est la durée de vie moyenne de vos cups?

Nous préconisons de changer de cup au bout de 10 ans :)

What exactly i . . .

Our menstrual cup is made from silicone. It doesn't contain any latex, phthalates or bleaching agents.

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I have questions about the solid deodorant
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Sodium bicarbonate and palmarosa essential oil are two ingredients that are naturally very effective at fighting the growth of bacteria, which are responsible for body odour. That's why they're used in many natural deodorants. It's possible that your skin has a reaction to one of these ingredients.

Having said that, while some people's skin may react to these ingredients, they are not dangerous in any way – whereas some ingredients used in deodorants might be, such as aluminium salts.  

One way to avoid reactions is to apply a very fine layer of product each time, so that it's not too much for the skin. Or you could alternate with another deodorant. 

If you still have a reaction even when you've tried this, it may just be a reaction to the product, or you may be allergic to sodium bicarbonate or the essential oils. In that case, of course, we suggest you stop using the deodorant! 

To help your skin recover, you could apply some botanical oil to your underarms.

My underarms a . . .

Some people's skin reacts to the sodium bicarbonate in our deodorant. If this happens to you, stop using this deodorant and try one of our deodorants for sensitive skin, which are bicarb-free !

I am pregnant, is it contraindicated?

Our deodorant contains essential oil of palmarosa, not recommended for pregnant women and children under three years old

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I am a professional
I would like t . . .

Please send us your request via our B2B website, www.pro-lamazuna.com.

I would like t . . .

Please contact Dorothée at the following address: dorothee@lamazuna.com

I have questions about the solid conditioner
What is the pH of . . .

Our conditioner has a pH of 4.2.

Does the certi . . .

We don't use silicones in any of our formulas. Our conditioner is certified COSMOS Organic and made with 100% naturally derived ingredients. Our formulas are certified by Ecocert , and in order to obtain COSMOS Organic certification, no petrochemical derivatives – and therefore silicones – are authorized.

H . . .

It depends on the nature and length of your hair, and how often you use it. When we tested it on a panel of 12 volunteers, it lasted for about three to four months when used twice a week.

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I have questions about the razor blades
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Yes, our razor blades are universal.

Does the safet . . .

The razor doesn't have an adjustable head, but it does give a very good close shave !

Are the blades . . .

Razor blades are considered medical waste, so they're incinerated. However, you could ask your local pharmacies if they have a box to collect them (some barbers also have these). In France, these boxes are yellow, and will be burned once they're filled. You can throw your razor blades in the bin, but make sure they're wrapped in something so they can't pierce your bin bag or injure anyone. At present, TerraCycle® doesn't have a solution for recycling razor blades in Europe, but they are testing this in the USA. Our innovation team is following this very closely, to see if it can be set up in Europe.

I have questions about the facial cleanser
Once I've star . . .

The period after opening (PAO) is 12 months. You'll find the PAO on our products; it's the small "open jar" symbol with a number on it and an "M" for months. 

Does the solid facial cleanser fit in the Lamazuna jar ? 

Yes, all our facial cleansers fit inside our jar.

Why is the gra . . .

This facial cleanser contains essential oils, which is why it isn't recommended for pregnant or breastfeeding women.

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I have questions about the bioplastic Oriculi
How . . .

Rinse it with water after using it, then keep it in a dry place. You can clean it with a little soap now and again if necessary. 

Where does the name "Oriculi" come from?

The name "Oriculi" was invented by Lamazuna for this brilliant sustainable accessory, which cleans the ears and lasts a lifetime – so there's no need to use cotton buds (Q-tips) ever again! 

Why did you create a new Oriculi?

We wanted to offer you a new improved version of our Oriculi, which is one of our most popular products!

After many months of research and development, we can now proudly present our new Oriculi, which is not only made from 100% biosourced bioplastic, it's also made in France! 

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I have questions about the pink cocoa butter
How . . .

The pink pigment is an ultramarine pigment. These mineral pigments can be blue, green, pink, red or violet. The CI (Colour Index) number remains the same, regardless of the colour. 

Can . . .

Our products have not been tested on babies, so we can't say for sure that they are safe to use on babies! But what we can tell you is that our cocoa butter can be used on children from the age of three. ????

Wha . . .

You can put the pieces in the palm of your hand and melt them between your hands, then apply the melted butter wherever you wish !

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I have questions about the cocoa butter
Is your cocoa butter refined ?

We only deodorize the cocoa butter. This is part of the refining process, but only a small part, as there are several different steps involved in refining cocoa butter. You could say that it's been physically refined, but it has not been chemically refined. 

Can the cocoa butter be applied to the breasts if you're breastfeeding, and are there any precautions I should take about using this product when breastfeeding ? 

There aren't any contraindications. However, as a precautionary measure, we recommend that you don't apply the cocoa butter close to feeding times. For example, you could apply it just after feeding, to ensure that your baby won't ingest any. 

I have questions about the razor
I was wondering if the razor is only for men or for women, or both?

Our razor is mixed. It is suitable for both men and women! :)

I wanted to know if there was just one blade on the razor, or two ? 

Our safety razor uses a single, double-edge blade. 

Could you tell me if the safety razor is compatible with all razor blades or just the Lamazuna razor blades?

Our safety razor is compatible with all safety razor blades. :)

I have questions about the zero-waste gift sets
What kind of bristles does the toothbrush have ? 

The toothbrush is our zero-waste gift set has soft bristles. 

Unfortunately, you can't choose the toothbrush. :)

What are the recommendations if I'm pregnant or breastfeeding ?
I am pregnant / breastfeeding or I wish to offer my products to my children.

Regarding the advice not to use essential oils during pregnancy and lactation, or for babies, it is mainly because of the lipophilic and liposoluble nature of essential oils that makes them can effectively penetrate the skin. Some essential oils will have no harmful effect for pregnant women, others if, but as a precaution against the law we are obliged to advise against them in general.

Peppermint essential oil for example is particularly not recommended during pregnancy because it has abortive properties.

Nothing therefore prevents a pregnant or breastfeeding woman from using essential oils, but it is necessary to carry out strict checks concerning the properties of the oils in question and to favor external methods of use (diffusion or skin application for certain areas of the body ) and avoid oral absorption in most cases. For added safety, doctors generally advise to avoid essential oils during the first three months of pregnancy, and to use them carefully thereafter.

The quantity of essential oil authorized in a cosmetic product is in any case regulated and there is no official prohibition regarding the use of these products for pregnant women. This reporting is therefore primarily done as a precaution, and aims to prevent potential risks rather than worrying the women concerned.

You can find out on the internet to know the properties of the different essential oils and which ones are not recommended for pregnant women and children.

The best solution is of course to speak about it directly with a healthcare professional, who will be able to guide and reassure you.

Some of our products like cocoa butter, chocolate shampoo, wild herbs and coconut vanilla, as well as our cinnamon toothpaste, are without essential oils.

However, no change is planned at the moment compared to the deodorant since palmarosa oil is a very powerful antibacterial and is therefore more difficult to replace in this context.

Wich products can I use if I'm pregnant ? 

Here's a list of the products that pregnant or breastfeeding women can use : 

- Our solid shampoos free of essential oils : the Chocolate shampoo for normal hair / Wild Grasses shampoo for oily hair / Vanilla and Coconut shampoo for dry hair. 

- Our Solid Conditionner.

- The Solid Facial Cleanser for normal skin. 

- The Solid Shaving Bar.

- The Solid Cocoa Butter : solid cocoa butter with baobab oil and frangipani / pink organic solid cocoa butter. 

- The Cinnamon Solid Toothpaste. 

- The Happy teeth Duo, wich is free of essential oils. 

- The Gentle Cleansing Duo. 

- The 100% Chocolate gift set. 

- The Celebration zero-waste gift set.

- The Hydrophil lip balm.

-The Solid make-up remover. 

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Cold-processed invigorating soap

Cold-processed relaxing soap

Solid deodorant with bergamot & geranium

Solid deodorant with a woody scent

Palmarosa deodorant

Solid shampoo for sensitive scalps with peony powder

Solid shampoo for normal hair with orange

Solid shampoo for dry hair with plum oil

Solid shampoo for normal hair with white and green clays

Solid shampoo for oily hair with rhassoul clay

Detangling & nourishing conditioner

Solid shampoo for white hair with organic indigo powder

Audacious solid perfume

Mysterious solid perfume

Impetuous solid perfume

Solid facial cleanser for combination and oily skin

Solid facial cleanser for dry and sensitive skin

I have questions about the wooden gift boxes
How do you open the wooden gift box? I can't see a lid... Does it slide open or does it have a hinged lid?

You open the box by sliding the lid to the side. 

I have questions about the cleansing wipes
Can both sides of the cleansing wipes be used ? 

Yes, of courses ! And you should use both sides ! :)

At what temperature should I wash the cleansing wipes ?

You can wash the cleansing wipes at 40°C.  

I was wondering if the washable cleansing wipes could be used with a micellar water ?

Yes, you can use them with a micellar water. However, if you want to remove waterproof make-up, we recommend using a drop of botanical oil on a moist cleansing wipe. 

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I have questions about the Lamazuna jar
Could you give me the dimensions of the Lamazuna jar? 

The jar is 6 cm high, with a 7 cm diameter. Its capacity is 100ml.

Le shampoing rentre-t-il dans le pot en verre Lamazuna ?

Non, malheureusement le format de nos shampoings palets étant plus larges, ils ne rentrent plus entièrement dans le pot en verre. Cependant, rien n'est perdu avec nous !

Pour conserver vos solides, et donc les nouveaux shampoings au format palet, rien de mieux que notre Incroyable Organisateur ! Il identifie, range et garde vos solides au sec, jetez-y un œil ;)

Continuez à utiliser le pot en verre pour d'autres solides comme votre déodorant par exemple. Son couvercle aéré permet tout de même de servir de support pour nos nouveaux shampoings, ils sont plus grands mais plus plats donc ils tiendront parfaitement sur le couvercle pour sécher comme il faut. 

Vous pouvez aussi utiliser nos Pochouettes en tissu dans lesquelles nos shampoings en palet entrent parfaitement.

I did not find an answer to what I am looking for
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You can contact Alizée at this address: bonjour@lamazuna.com :)

I have questions about the furoshiki
What are the dimensions of the furoshiki ?

Our furoshiki measures 67.5 x 67.5 cm. 

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There are different techniques you can use to fold and tie the fabric and wrap different types of objects, such as boxes, books, bottles, etc.

Some techniques are simple; others are a little more complicated ! 

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They're made from organic satin, which is thicker than the fabric used for scarves, so they're strong enough to hold lots of different gifts !

J'ai des question sur la pochouette
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Our mini pouches are made from clothing or furniture fabrics that were destined for the bin, so they may shrink a little when washed for the first time. This means their dimensions may change very slightly. We recommend washing them once before using them, then their size shouldn't change anymore!

The mini pouch isn't waterproof, so it's best if you let your solid cosmetics dry before putting them inside. If that isn't possible, take them out of the mini pouch as soon as you reach your destination so they can dry.

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After you've washed the mini pouch, you can use it to hold one solid shaving bar, one solid conditioner, or up to two solid shampoos !

Wha . . .

Our mini pouches measure 12 x 12 cm, with about 2 cm at the top for the drawstring. 

However, as they are made by hand from scrap fabric, there may be some variations.

J'ai des questions sur la méga trousse zéro déchet
Is . . .

The bag itself is very soft, so it fits into a small space easily! It's also light and has several compartments so you can separate and organise your products.

Why . . .

A vanity bag is rigid, so it's more difficult to slip it inside a travel bag. Another advantage of our bag is that you can hang it up. It's ideal if you have a small space, perfect for anyone who likes to travel or move around a lot, and minimalists will love it too! You can put it in your suitcase or in your bathroom !

Is . . .

Our Ultimate zero waste set consists of the bag sold with the products. We're sorry, but you can't buy the bag on its own.

J'ai des question sur les galets exfoliants
Wha . . .

There's no difference between them except the colours ! They're all used in exactly the same way.

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Begin by applying your soap or facial cleanser, depending on where you want to use the scrub stone. Then gently rub the scrub stone over your skin with light circular movements.

You are strongly advised not to use it on very sensitive areas, such as the neck or eye area.

Whi . . .

You can use the scrub stone on any part of the body and on the face, but you should avoid using it on sensitive areas such as the neck and eye area.  

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J'ai des questions sur le démaquillant solide
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The advantage of the solid make-up remover is that it also cares for your skin, eye area and lashes. We tend to forget about our lashes, but it's really important to take care of them – just like your hair! This product nourishes, soothes and protects your skin. 

As for the washable cleansing wipes, they're great for removing any last traces of make-up. If you fold them in half, you'll find you can use them easily to remove any traces of mascara below the eyes (something we're all only too familiar with!). You can use them every day to remove lingering traces of make-up, or to remove all make-up! However, they won't care for your skin at the same time. It all depends on what you're looking for.

Doe . . .

Our solid make-up remover is made with botanical oils and shea butter, which makes it extremely effective. It removes stubborn and waterproof make-up, while caring for sensitive areas too !

Wha . . .

Our solid facial cleansers were not designed specifically to remove make-up. It's important to take care of the skin of your face, as well as sensitive areas. You can use the make-up remover or cleansing wipes to remove make-up, then the facial cleanser to rid your skin of impurities and leave it squeaky clean! Then after cleansing, you can apply your moisturiser.

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J'ai des questions sur les produits
Bonjour, Une cliente me demande si la lime à ongles peut aussi servir de polissoir (pour le dessus des ongles)? Merci beaucoup, bonne journée et à bientôt!

Oui, tout à fait ! Il n'y a pas de contre-indication :)

Bonjour, Je souhaiterai savoir si la plus grande de vos serviette hygiénique convient pour une nuit entière avec un flux assez important ?

La plus grande de nos serviette hygiénique (taille EXTRA) convient pour les retours de couche, elle sera donc adaptée pour un flux abondant !

Bonjour , je souhaite savoir si vous recyclez d'autres petits objets qui ne sont pas de votre laboratoire . Pouvez-vous me joindre au 06 33 12 33 15 Merci , Cordialement

Bonjour !

Non, nous ne prenons pas en charge les produits qui ne viennent pas de Lamazuna !

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J'ai des questions sur l'Oriculi en bois
Why have a wooden Oriculi?

It can be difficult to work with wood, and it's also quite an expensive material. But after working on this project for two years and developing a specially made machine, we can now produce our Oriculis in France from French beech wood, without putting the price up! 

With a wooden Oriculi, we're able to offer you a product that's made in France from a natural, beautiful, noble material that we love! If you have a soft spot for wood, then this is the perfect Oriculi for you! 

I'm worried that my wooden Oriculi won't be able to cope with the humidity of my bathroom.

It's true that wood is a living material, and it can be damaged by moisture. That's why we've protected this Oriculi with a layer of linseed oil (we don't use chemical varnishes or solvents at Lamazuna!). If you find that it lightens over time or you want to make it look fresh and new again, you can simply apply a coat of oil – preferably linseed, but any oil will do! 

Remember to store it in a dry place too, as this will ensure it lasts even longer! 

L'Organisateur de salle de bain passe t-il au lave-vaisselle ?
What material was used to make this bathroom organiser?

The material used to make this durable, sustainable accessory is PLA (Polylactic Acid) – a fully biodegradable, biobased, thermoplastic polymer. Polylactic acid is often made from corn starch or sugar cane. We also chose to use post-industrial, recycled polylactic acid, which was destined for the bin – but won't be going there! 

Combien d'organisateurs puis-je empiler au maximum ?

Autant que vous le souhaitez, mais à partir de 4 socles empilés attention à ne pas faire de mouvements brusques. Nous préconisons d'empiler les 3 organisateurs pour les 3 gammes (corps, cheveux, visage) en sachant que vous pouvez mettre plusieurs produits par organisateur. 

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One of the advantages of this organiser is that it's very versatile! It works in any bathroom, and you can adapt it to your needs and habits. You could place it on the side of your bathtub, on the floor, on your shower shelf, or even use a cord to hang it up. And if you have more than one Incredible Organiser, you can stack them on top of each other! Just use your imagination and you'll find a solution that makes life easier! 

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J'ai des questions sur les savons saponifiés à froid
Puis-je utiliser le savon sur le visage ?

Nous déconseillons d'utiliser nos savons sur le visage. Ils ont un pH adapté à la peau du corps, ils sont riches en glycérine et surgraissés donc spécifiquement conçus pour le corps.

Pour le visage (où la peau peu être plus sèche ou plus grasse) nous vous conseillons d'utiliser nos nettoyants visage solides qui ont un pH plus acide et des ingrédients plus adaptés à votre visage, suivant votre type de peau.

Bonjour, J'aimerai connaitre la durée de vie de ces savons saponifiés à froid. Merci de votre réponse Léna

Nos savons saponifiés à froid ont une durée de vie d'un mois et demi en moyenne à raison d'une utilisation par jour. 

Quels sont les avantages de la saponification à froid ?

La technique de saponification à froid prend soin de notre planète car c'est une réaction de saponification sans chauffage, donc sans consommer d'énergie. Elle permet également de maximiser les propriétés des huiles végétales utilisées et la très forte teneur en glycérine apporte une hydratation optimale à la peau.

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J'ai des questions sur l'après-shampoing soin démêlant et nourrissant
L’après-shampoing contient-il des huiles essentielles ?

Non, il ne contient pas d’huile essentielle. Cependant, des allergènes sont présents dans le parfum, c'est pourquoi il est déconseillé aux femmes enceintes et allaitantes et aux enfants de moins de 12 ans.

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Notre après-shampoing a une contenance de 74 mL.

Il est plus pertinent de parler en mL plutôt qu'en grammes. Nos cosmétiques solides sont tous fabriqués à la main, ils sont coulés dans un moule d'un certain volume, la densité de nos solides peut varier d'un lot à l'autre car cela dépend de l'hygrométrie, de la chaleur dans la pièce, de la densité des lots de matières premières.

Si la densité varie, le poids varie alors que le volume, lui, ne bouge pas ! Une question de précision, donc :)

Convient-il à tous les types de cheveux ?

L'après-shampoing convient à tous les types de cheveux. Vos cheveux frisés ou crépus seront également démêlés et nourris ! Vos boucles, elles, seront redessinées à souhait !

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J'ai des questions sur les recharges de brosse à dents extra-souple
Après quelques utilisations, la coloration violette de ma tête de brosse à dents s'efface... Est-ce normal ? 

Pas de panique, c'est tout à fait normal ! Il s'agit en fait d'un marqueur d'usure, comme cela se fait beaucoup sur les têtes de brosse électrique, par exemple. Nous avons bien reçu les certificats sur ce poil et son colorant qui sont bien en accord avec la réglementation REACH et FDA-approved.

J'ai des questions sur les parfums
Je souhaite un conseil pour le parfum Le Polisson !

Si vous aimez les odeurs sucrées avec des notes fruitées et acidulées. Notre parfum solide Le Polisson et son univers fruité et acidulé saura vous charmer !

Je souhaite un conseil pour le parfum solide l'Impétueuse !

Si vous avez un faible pour les odeurs florales et ensoleillées, notre parfum solide l'Impétueuse vous emportera dans des champs fleuris où le temps n'est plus qu'un concept ! :) 

J'aimerai un conseil sur le parfum solide Le Mystérieux ! 

Si vous avez un faible pour les odeurs fraîches à tendance boisées et mentholées. Notre parfum solide Le Mystérieux saura vous emmener en balade au milieu des sapins et des aiguilles de pins !

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J'ai des questions sur la gamme maison
Le ciré végétal est-il bien naturel et végane ?

Oui tout à fait ! Il est naturel et sans plastique. Il est fabriqué en coton bio et en cire 100% végétale. :)

Le ciré végétal protège-t-il mes aliments ?

Le ciré végétal enveloppe vos aliments (hors viandes, fromages ou poissons crus) pour prolonger leur conservation et s'adapte à tous vos récipients grâce à ses trois tailles. 

Quelles sont les tailles du ciré végétal ?

Une pochette contient 3 cirés végétaux : 1 taille S, 1 taille M, 1 taille L. 

Taille S : 18x20 cm

Taille M : 26x28 cm

Taille L : 33x36 cm

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J'ai des questions sur les produits garantie à vie
Quels produits puis-je renvoyer ?

Tous nos produits biosourcés sont garantis à vie ! Si l'un de vos accessoires biosourcés se casse, renvoyez-le-nous et on s'occupe de maîtriser sa fin de vie et de vous en renvoyer un gratuitement !

Quels sont les produits biosourcés garantis à vie ?

Nos produits concernés par cette garantie sont : 

L'Oriculi biosourcé.

L'Incroyable Organisateur.

Les manches de brosses à dents.

Comment fonctionne la garantie à vie ?

-Depuis la France métropolitaine ou l'Europe, renvoyez-nous, à vos frais, le produit cassé à l'adresse suivante :

60 Rue des entrepreneurs 26300 Marches FRANCE. 

Nous vous renverrons ensuite gratuitement le même produit neuf. 

-Depuis les DOM TOM ou hors Europe, contactez Alizée à bonjour@lamazuna.com pour connaître les modalités de renvoi. 

J'ai des questions sur la boîte inox
La boîte en inox craint-elle la rouille ?

L'inox étant un alliage de fer, de nickel et de chrome, la boîte ne craint pas la rouille

Puis-je mettre ma boîte au congélateur ? 

Il n'y a aucune contre-indication à placer la boîte en inox dans le congélateur. 

Je souhaite emmener mes médicaments dans la boîte en inox, est-ce possible ?

Oui, il est tout à fait possible de stocker vos médicaments dans la boîte en inox. 

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J'ai des question sur le savon bébé
Le savon bébé peut-il être utilisé dès la naissance ?

Oui tout à fait 

J'ai des questions sur la gamme bébé !
Le savon peut-il être utilisé par des adultes ?

Le savon bébé tout doux peut être utilisé par tout le monde. Il est particulièrement recommandé aux femmes enceintes, allaitantes et aux peaux atopiques et allergiques car il ne contient aucun allergènes et prend extrêmement soin de ces peaux. 

Pourquoi un savon saponifié à froid pour bébé ?

La saponification à froid permet de ne pas altérer les propriétés des huiles végétales que notre savon contient, contrairement aux autres savons dont les ingrédients sont chauffés et fondus. Le savon bébé tout doux de Lamazuna est en plus surgraissé en beurre de karité pour protéger et nourrir la peau des bébés qui en ont bien besoin.

Seule la saponification à froid permet cette qualité et ce surgraissage pour assurer un soin lavant et protecteur et adapté aux peaux fragiles.

A partir de quel âge peut-on utiliser le savon bébé tout doux ?

Il peut être utilisé dès la naissance et pour un usage fréquent. 

Pensez que votre bébé n'a pas besoin d'être lavé tous les jours ! Une à deux par semaine suffit largement. Si le bain est un moment agréable, vous pouvez tout à fait le baigner dans de l'eau à température adéquate sans forcément le laver !

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