Faq Sections

I want to order
The product I want is out of stock

Do not hesitate to indicate your email address on the product sheet that you want. You will receive a notification as soon as the product is back!


Can I pay by check for my order?

It is quite possible to pay by check. To do this, simply place an order on our site by choosing the method of payment by bank transfer, and then send us a check with the number of your order written on the back.

The status "bank transfer" will not imply any transfer on your part, it is just because we do not have an icon indicating the method of payment by check on our site.

You can indicate "Lamazuna" as beneficiary and send it to:

Lamazuna,

60 rue des entrepreneurs

36300 MARKETS

Do not forget to indicate the number of your order, whether on the back of the check or on another paper. As soon as we receive your check, we can send you your package.


I am pregnant / breastfeeding or I wish to offer my products to my children.

Regarding the advice not to use essential oils during pregnancy and lactation, or for babies, it is mainly because of the lipophilic and liposoluble nature of essential oils that makes them can effectively penetrate the skin. Some essential oils will have no harmful effect for pregnant women, others if, but as a precaution against the law we are obliged to advise against them in general.

Peppermint essential oil for example is particularly not recommended during pregnancy because it has abortive properties.

Nothing therefore prevents a pregnant or breastfeeding woman from using essential oils, but it is necessary to carry out strict checks concerning the properties of the oils in question and to favor external methods of use (diffusion or skin application for certain areas of the body ) and avoid oral absorption in most cases. For added safety, doctors generally advise to avoid essential oils during the first three months of pregnancy, and to use them carefully thereafter.

The quantity of essential oil authorized in a cosmetic product is in any case regulated and there is no official prohibition regarding the use of these products for pregnant women. This reporting is therefore primarily done as a precaution, and aims to prevent potential risks rather than worrying the women concerned.

You can find out on the internet to know the properties of the different essential oils and which ones are not recommended for pregnant women and children.

The best solution is of course to speak about it directly with a healthcare professional, who will be able to guide and reassure you.

Some of our products like cocoa butter, chocolate shampoo, wild herbs and coconut vanilla, as well as our cinnamon toothpaste, are without essential oils.

However, no change is planned at the moment compared to the deodorant since palmarosa oil is a very powerful antibacterial and is therefore more difficult to replace in this context.


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I have questions about my order
I have no news of my order

Have you checked your tracking number? It was sent to you by email when your package was sent. The post office is available to answer all your questions regarding the arrival of this package. Post number: 3631.


Quelle est la différence entre le coffret de lingettes démaquillantes et la recharge? 

La différence entre nos coffrets et nos recharges est que les coffrets contiennent le filet de lavage alors que les recharges ne contiennent que les 10 lingettes démaquillantes. :) 


Who will ship my order, and when?

Your order will be shipped by Olivier. He does his best to dispatch orders placed before 4 p.m. Monday to Friday the same day. Otherwise, the order is shipped the next day.

We go through the Colissimo service, which delivers in 5 days in mainland France and Belgium, a little longer for the rest of the world. If you do not automatically receive a tracking number, please ask us by sending an email to bonjour@lamazuna.com or through the contact page, Alizée will receive your request in both cases.


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I have questions about my customer account
Why do I have to create a customer account?

A REPONDRE


Bonjour, je voudrais effacer mon compte client. Qu'est-ce qu'il faut faire? En plus, je vous demande de ne plus m'envoyer des messages sur mon téléphone car je n'ai jamais vous donné mon numero. Merci beaucoup

Il suffit de nous envoyer votre demande par email à l'adresse suivante : bonjour@lamazuna.com


How to create a customer account?

A REPONDRE


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I have questions about solid toothpaste
Can I let my child use my toothpaste?

This toothpaste contains peppermint essential oil, so it's not recommended for children under the age of six, or for pregnant women. For your child to use it, s/he has to be able to brush their teeth on their own and without swallowing any toothpaste. Our cinnamon solid toothpaste, on the other hand, is safe for children as it doesn't contain any essential oils. 


My toothpaste doesn't foam up!

This is perfectly normal when you use a natural toothpaste. Conventional toothpastes will produce a generous foam, but that's because they contain synthetic surfactants – so the foam is actually anything but natural. The amount of foam is not an indicator of how well the toothpaste will clean your teeth. It's the same with our shampoos. Foaming agents and surfactants are responsible for producing a foam or lather, but they don't have any cleaning effect.

For as long as you have toothpaste on your toothbrush when you start to brush, and your teeth feel nice and smooth afterwards, then you can rest assured that your teeth are clean. If you're bothered by the lack of foam, it's for psychological reasons only!

With use and over time, your toothpaste will lose its hardness. If you feel there isn't enough toothpaste in your mouth, simply rub your toothbrush over it again. 

When we created this toothpaste, we were very clear about what we wanted (and did not want!), so there are no ingredients in it that are there to produce a generous foam. People are used to toothpastes producing a foam if they always buy conventional toothpastes in a tube. 

Plus, because you only use a small amount of toothpaste each time you brush your teeth, you'll save money! 


Why doesn't the solid toothpaste contain fluoride? 

The decision not to use fluoride in our toothpaste was based on recent studies, which indicate that fluoride may be harmful to the human body when ingested in large amounts. Given that we already ingest fluoride every day – as it can be found in food and even in water – we didn't want to provide another source of it! So we're not against fluoride in small amounts, but we prefer not to use it in our products. 


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I have questions about the solid shampoo
I feel like my hair hasn't been rinsed properly.

This can happen sometimes. When your hair is used to chemical products, it tends to "suck up" the chemicals. Because it's not used to natural hair products, it takes a while to adjust and goes through a sort of "detox" process. This explains why it might seem like your hair is badly rinsed. When you switch to a natural shampoo, you have to get through this difficult detox period, but it's worth it in the end! In the meantime, you could always rinse your hair with a vinegar and water solution, or use an apple cider vinegar rinse to solve the problem until it goes away naturally – which it will! 


Can the solid shampoo for oily hair be used on colour-treated hair?

Yes! Our shampoos are sulphate-free, so you can use our shampoos for oily hair on colour-treated hair. 


Bonjour, contient-il du bicarbonate de soude?

Notre shampoing pin sylvestre ne contient pas de bicarbonate de soude :).


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I have questions about the toothbrush
How do I recycle the toothbrush heads?

We decided to sign up to TerraCycle's Zero Waste Box programme, so that any used toothbrush handles and heads can be completely recycled.

You can go to the Recycling section of our website and download a pre-paid label. Then simply stick it on an envelope and send your used toothbrush heads and handles to TerraCycle free of charge! Please note that a minimum quantity is required: 3 toothbrush heads or 1 handle.  


Bonjour, J’ai acheté une brosse à dent, comment puis je me procurer des nouvelles tetes? Merci

Pour trouver où vous procurer de nouvelles têtes, vous pouvez nous contacter en allant sur l'onglet "nos points de vente". Alizée se fera un plaisir de vous indiquer les revendeurs de votre ville.:)


Bonjour, svp,une brosse à dents est livrée avec combien de têtes, 1 ou 3 ? Cordialement, MS

Bonjour, notre brosse à dents est livrée avec une seule tête. Les recharges qui sont vendues séparément, contiennent 3 têtes! :)


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I have questions about the female cup
How to use the cup?


Bonjour, je voulais connaître la composition exacte de la cup féminine : y a t'il du bisphénol A dedans? Et du Alkylphénol? Et du PVC? Y a t'il des agents déodorants? du parfum ou des gels absorbants? Je vous remercie par avance de votre rép . . .

Notre cup est en silicone: sans latex, sans phthalates ni agents blanchissants. :)


What size of cup should I choose?

When it comes to choosing the size of your menstrual cup, we usually recommend that women with heavy menstrual flow or who have given birth vaginally should use size 2. Women with light flow and who haven't had a vaginal birth should use size 1. 

However, these are general guidelines. Knowing your body well will also help you to choose the size that's right for you. It's also important to know that there are no (excuse the pun) one-size-fits-all rules. Some women who have not given birth vaginally may be perfectly comfortable with size 2, while some women who have heavy flow but aren't used to using tampons, or who have quite a narrow vagina, may be more comfortable with size 1.

If you already use super or super-plus tampons, size 2 should work for you. If you're not used to wearing tampons or only use slim or mini tampons, opt for size 1.  

It goes without saying that you should always take your anatomy into account – and everyone's anatomy is different. You can compare the dimensions of the different cups to work out which one is the best fit for your body. 

If you don't want to worry about emptying your cup often during the first days of your period and/or when you have heavier flow, we recommend using size 2. Because it has a larger diameter than size 1, you can leave it in for longer. But if you're not comfortable with using the larger size, you can always use size 1 and simply empty it more often if necessary. 


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I have questions about the solid deodorant
I make a reaction to the deodorant

Bicarbonate and Palmarosa essential oil are two ingredients that are naturally very effective against the development of odor-causing bacteria, which is why they are present in many natural deodorants. It is therefore possible that your skin does not support one of these ingredients.

That said, these two ingredients can make the skin react, but are not dangerous as are certain ingredients such as aluminum salts.

One solution is to try to put only a very thin layer of product on each use so that the dose is not too large for the skin, or else to alternate with another deodorant.

If, despite this, the plaques persist, whether it is just a reaction to the product or you are completely allergic to either bicarbonate or essential oils, it is of course recommended to stop using the deodorant.

You can already apply vegetable oil under your armpits to help your skin recover.


I am pregnant, is it contraindicated?

Our deodorant contains essential oil of palmarosa, not recommended for pregnant women and children under three years old


Bonjour, Le déodorant résiste t-il aux fortes chaleurs ? Merci et cordialement

Nos produits sont testés à 50°c, mais par de fortes chaleurs le déodorant étant un produit très gras, il aura tendance à suinter. Il faudra veiller à le conserver dans un petit contenant! :)


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I am a professional
I want to integrate Lamazuna products in my shop in France

Please send your request at this email address: commandes@lamazuna.com 


I want to integrate Lamazuna products in my shop abroad

Please contact Marie at this email address: marie@lamazuna.com


I did not find an answer to what I am looking for
I want to contact customer service

Please contact Alizée at this email address: bonjour@lamazuna.com


Bonjour,j'ai une question sur l'orivuli.Doit on en avoir un par personne et comment se nettoie t-il?Merci de votre reponse.

Vous pouvez tout à fait en avoir un pour chaque membre de la famille grâce à nos différentes couleurs d'Oriculis! :) Mais il peut très bien être utilisé par les différentes personnes de votre famille tant que celui-ci est correctement nettoyé avec simplement de l'eau tiède et du savon, et de bien le sécher pour finir :).


Bonjour, le baume a levre hydrophil est il utilisable par des enfants? Par des femmes enceintes?

De par sa composition toute simple et sans parfum, celui-ci peut être utilisé par des enfants ou des femmes enceintes. :)


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J'ai des questions sur l'après-shampoing
Does the hair conditioner contain essential oils?

No, this conditioner doesn't contain essential oils, so it can be used by pregnant or breastfeeding women. 


Bonjour, Je voulais savoir si l'après shampoing passe dans votre pot en verre Cordialement Eva

Non, notre après-shampoing ne rentre pas dans le pot en verre. Celui-ci est trop grand. :)


Bonjour, combien de grammes fait ce produit svp? Merci d'avance ! Bonne journée.

Notre après-shampoing pèse environ 12 grammes. :) 


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J'ai des questions sur les lames de rasoir
Why didn't you make a razor with standard (universal) safety razor blades?

Our safety razor blades are universal. :)


Bonjour, Pouvez-vous me confirmer que les lames sont recyclables ? Et si oui, où doit-on les mettre à recycler? Merci

Les lames sont considérées comme déchets médicaux, elles sont donc brûlées. Il est possible toutefois de demander un collecteur auprès des pharmacies. (Certains barbiers ont ce type de boîte aussi). Mais, ces boîtes jaunes sont brûlées donc on peut les jeter à la poubelle en faisant attention de les emballer correctement pour que ça ne perce pas le sac ou blesse quelqu'un.  Terracycle n'ont rien à proposer en Europe pour le moment sur le recyclage de ces lames mais actuellement aux Etats-Unis, cela est en phase de test. :)


J'ai des questions sur les accessoires des gourdes en verre
How should you wash the cork sleeve that goes around the Soulbottles? 

We recommend cleaning your bottle sleeve with a spray made from 50% water and 50% white vinegar. Spray it over the sleeve generously, rub with a soft sponge, then leave it to air dry. 


J'ai des questions sur le bain de bouche aux plantes aux plantes Hydrophil
Is the Herbal Mouthwash Essence effective against gum disease?

The Herbal Mouthwash isn't a treatment for gum disease, but it does have a beneficial effect on oral flora. To prevent gum disease, we recommend that you brush your teeth regularly with a toothbrush that is no older than three months, and that you use a mouthwash too. Make sure you use a suitable toothbrush (soft, medium or hard bristles). If gum disease occurs, we recommend that you see your doctor to decide what treatment is best.  


J'ai des questions sur le nettoyant visage
Once you've started using the solid facial cleanser, how long can you keep using it? 

The PAO (period after opening) is 12 months. To find the PAO of our products, look for the small "open jar" symbol on the packaging.


Bonjour Les nettoyants visage rentre t’ils dans les contenants en verre de dimension 6x7 cm ? Merci de votre retour Cordialement Lisa

Tout à fait, nos nettoyants visages rentrent dans le pot en verre. :)


j'ai des questions sur les produits KUFU
Bonjour, pouvez-vous m'indiquer les dimensions exactes des lingettes maison pour chaque taille S,M et L ? Merci Cordialement, Aurélia

Les lingettes en taille S mesurent 12 x 12 cm.

les tailles M 18 x 18 cm.

Les tailles L 24 x 24 cm ! :)


J'ai des questions sur l'Oriculi en bioplastique
Where does the name "Oriculi" come from?

The name "Oriculi" was invented by Lamazuna for this brilliant sustainable accessory, which cleans the ears and lasts a lifetime – so there's no need to use cotton buds (Q-tips) ever again! 


Why did you create a new Oriculi?

We wanted to offer you a new improved version of our Oriculi, which is one of our most popular products!

After many months of research and development, we can now proudly present our new Oriculi, which is not only made from 100% biosourced bioplastic, it's also made in France! 


Is it 100% made in France?

Yes, our Oriculi is made entirely in France!

Our bioplastic is 100% derived from castor oil. The castor oil plants are grown sustainably in India, and the beans are processed in France. The oil then goes to our plastic maker, who's based about 150 miles from our head office. We worked on the 3D form with him, and he made the plastic injection mould on his premises. This type of machinery represents an investment of around €30,000 – which is 20% higher than the same machinery made in China. We made a choice, and this choice does have a financial cost, but it was important for us to minimize our carbon footprint and support French craftsmanship.


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J'ai des questions sur le beurre de cacao rose
Combien de grammes pèse le beurre de cacao rose ?

Notre beurre de cacao rose pèse environ 55 grammes. :)


Comment puis-je le conserver ?

Il vous suffit de le ranger dans un pot, au sec. :)


Puis-je l'utiliser si je suis enceinte ? 

Tout à fait notre beurre ne contient pas d'huile essentielle et convient donc parfaitement aux femmes enceintes ! :)


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J'ai des questions sur la brosse à dents en bambou Hydrophil
Bonsoir la brosse a dents en bois la tête se change ou pas merci

Non, la tête de brosse à dents en bambou Hydrophil ne peut se changer. :)


La brosse à dents Hydrophil bambou est-elle compostable ?

Le manche de la brosse à dents est compostable, la tête ne l'est pas, il vous suffit de la couper. :)


J'ai des questions sur le beurre de cacao
Le beurre de cacao que vous utilisez, est-il raffiné ?

Le beurre de cacao est désodorisé uniquement. C’est en effet une partie du raffinage mais seulement une toute petite partie. Le raffinage englobe des procédés différents.

On peut donc parler de raffinage physique et non chimique.


Bonjour J’ai utilisé le beurre de cacao pour hydrater la peau de mon ventre pendant ma grossesse et j’ai eu la chance de ne pas avoir de vergetures. J’allaite maintenant mon bébé qui a deux mois et j’ai malheureusement des vergetures su . . .

Il n'y pas de contre-indication néanmoins par soucis de précaution nous conseillons d'appliquer le beurre à distance des tétés (juste après par exemple, pour éviter que le bébé n'en ingère).


J'ai des questions sur le rasoir
Bonjour, Je vais pas tarder à faire ma 1ère commande chez vous pour mon épicerie vrac dans les BDR. Je me demandais si votre rasoir est pour hommes et femmes ou juste l'un des deux ? Merci et belle journée Rita

Notre rasoir est mixte. Il convient tout à fait aux femmes et aux hommes. :)


J'ai des questions sur les coffrets zéro déchet
Dans le coffret cadeau zero déchet à 23€, quelle est la nature du poil de la brosse à dent ? Il n'y a pas de molette pour choisir (souple, medium, dur)

Dans notre coffret zéro déchet, la nature du poil est souple! :) Malheureusement vous ne pouvez pas choisir la brosse à dent. :)


J'ai des questions sur l'univers bébé
Où sont fabriqués les biberons ?

Ils sont fabriqués dans le Jura ! :)


Où sont fabriquées les tétines ?

Celles-ci sont fabriquées à Clermont-Ferrand ! :)


Les biberons peuvent-ils être lavés dans un lave-vaisselle ?

Oui, tout à fait grâce à sa matière ( le copolyester tritan sans BPA, sans BPS, sans BPF) les biberons ne captent ni l'odeur ni la couleur des aliments. Passez-les au lave-vaisselle, ils ressortiront comme neufs ! :)