Faq Sections
To know the progress of your order, we invite you to follow the following procedure:
1 - Log in to your customer account.
2 - Go to the "MY ACCOUNT" section then "ORDER HISTORY"
3 - The status of your order is updated automatically. You can click on the link of our carrier to follow the delivery steps.
In the event that the tracking of your package indicates an anomaly:
1 - First of all, we invite you to check your emails in order to find out about any information or request from the carrier (be careful, it sometimes happens that this information arrives in spam).
2 - Secondly, contact our customer service to obtain more information or to send a request to the carrier.
3- To contact customer service, you can send an email to bonjour@lamazuna.com and attach your order number. We will then contact our carriers in order to regularize the anomaly as soon as possible!
If the tracking says your order has been delivered but it hasn't been left in your letterbox:
1. First of all, check with your neighbours to find out if another person took your parcel for you. This may be indicated on the tracking information, which you can find by clicking on the tracking link.
2. Contact our customer services at bonjour@lamazuna.com, so that our delivery company can investigate what happened to your parcel.
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Pas du tout ! Une fois le beurre appliqué, laissez-le sécher à l'air libre avant d'enfiler vos vêtements. Le beurre ne laisse aucune trace de gras.
Le beurre pénètre rapidement grâce à des mouvements circulaires. Profitez-en pour vous masser et stimuler la circulation sanguine !
Bien sûr ! Que ce soit pour un massage tout doux ou simplement nourrir sa peau, le beurre de cacao peut être utilisé pour les enfants. Le beurre est 100% d'origine naturelle et certifié bio COSMOS Organic.
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Oui bien sûr, le savon bébé est utilisable sur les nouveau-nés, dès la naissance, comme les autres produits de notre gamme bébé.
Bien sûr ! Ce savon a été conçu pour correspondre à la peau des bébés, il conviendra donc également très bien aux peaux de toute la famille.
If you receive a damaged product or parcel, please contact Alizée, in charge of customer services, at bonjour@lamazuna.com.
We will take care of the administrative formalities with our delivery company, then either send you another parcel or refund your order, as you wish.
All our orders are prepared by hand, and sometimes mistakes can happen.
If there is a product missing from your order, please get in touch with Alizée at customer services (bonjour@lamazuna.com). We will send you he missing item(s), or refund you if they are no longer available.
If you wish to cancel your order, please contact Alizée at customer services as soon as possible.
1. Orders can only be cancelled before they are dispatched.
Once your parcel has been sent or is ready to be sent, we can no longer cancel your order. In this case, you can refuse the parcel when it is delivered.
2. Once the parcel is returned to us at our warehouse, your order will be refunded using the same payment method used when you made your purchase (minus the delivery costs).
If you wish to contact customer services to cancel your order, please send an email to bonjour@lamazuna.com.
The product does not meet my expectations and I would like a refund.
You have 14 days from the date you receive the product to exercise your right to return the product without having to justify your decision.
To do this, please contact Alizée at customer services (bonjour@lamazuna.com) and let her know of your intentions.
Your order will be refunded once we receive the product at our warehouse.
To exercise your right to return purchased products, the product must be returned in new condition, along with any accessories with which it was delivered, and in its original packaging.
Lamazuna reserves the right to refuse to refund a product if all these conditions are not met.
You have 14 days to let us know if you are not happy with a product.
Please note that the menstrual cups, Oriculis, replaceable-head toothbrushes and replacement heads cannot be returned or exchanged for hygiene reasons.
Grâce au porte-savon, vos cosmétiques solides sont toujours au sec ! Vous optimisez ainsi leur durée de vie.
En plus de faire durer vos solides plus longtemps, le porte-savon révolutionne votre salle de bain ! Fini les produits qui trainent dans la douche ou sur le rebord de la baignoire. Votre routine est organisée !
Appuyez la ventouse contre la surface de votre salle de bain, insérez la partie métallique dans le cosmétique solide, et le tour est joué ! Votre produit est aimanté à la paroi !
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